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MyMedSuppInfo.com Help  
Click in any of the questions below to be taken to the answer. What is the purpose of this website?
MyMedsuppInfo.com is a free, secure online service for accessing Transamerica Medicare Supplement insured information. As a registered Administrative user, you will have access to information related to your patients Medicare Supplement insurance such as eligibility, claim filing instructions, claim status, and claim payment information..

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Is there a charge for registering and using the "Your Account" features of the web site?
There are no charges or fees associated with using the mymedsuppinfo.com features on the website.

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Why do some words on the site appear in blue?
This is a common navigation feature on websites. Underlined text is generally a "hyperlink". A hyperlink enables you to quickly jump to another page on the site that provides you with more information related to the underlined words. To use the hyperlink, simply click on the blue text and you will be taken to the linked pages. When you finish looking at the new page, you can return to the page from which you left by clicking the "back" button on your browser menu bar.

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Whom should I call if I have a question about using the site?
If you have problems using the site, including registering or logging into your account, our customer service can help. Call 1-800-854-0186, Monday-Friday, 8:00 a.m. - 6:00 p.m.

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I forgot my password. How do I change it?
You can change your password by clicking on the following link: Forgot Your Password.

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Does this site use "cookies"?
This site uses "cookies" to store information you may enter (such as your age and date of birth). Storing this information in a cookie enables you to move around within the site without re-entering information that may be needed later on another page.

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How do you protect my privacy when I use this site?
Click on the Privacy Policy link at the bottom of every web page to see how we use any information that you provide to us.

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Why do you ask me for so much information when I register for online account access?
This website allows you to view personal information about your patient's health care claims and other personal information. We consider this confidential information and we wish to ensure that we display it only to you.

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Does this site use pop-ups?
Yes, the site does use pop-ups for certain pages. If you want to see these pop-ups on your computer you need to enable this feature by:
  • Open Internet Explorer
  • On the Tools menu, point to Pop-Up Blocker, and then click Pop-up Blocker Settings
  • If you want to see pop-ups from a specific web site, type the address (or URL) of the site in the Address of Web site to allow box, and then click Add.

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HOMEMEDSUPPINFO.COMSITE MAPPRIVACYTERMS OF USE
Medicare Supplement insurance is underwritten by Transamerica Financial Life Insurance Company (TFLIC), Harrison, NY, Transamerica Premier Life Insurance Company (TPLIC), Cedar Rapids, IA, and Transamerica Life Insurance Company (TLIC), Cedar Rapids, IA. TFLIC is authorized to conduct business in New York. TLIC and TPLIC are authorized to conduct business in all other states. 1794939